Luminousluminous

Privacy Policy

Last updated: June 5, 2026

1. Introduction

Luminousluminous ("we," "us," or "our") operates luminousluminous.world and provides workplace productivity coaching services to clients in the United States. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable US federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the CPRA, Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other applicable state privacy statutes.

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, mailing address, IP address
  • Commercial information: Program inquiries, purchase history, payment records
  • Internet activity: Pages visited, browser type, device information, referral URLs
  • Communications: Messages submitted through our contact form or email
  • Preferences: Cookie consent choices stored in your browser

We do not knowingly collect personal information from children under 13 years of age in violation of the Children's Online Privacy Protection Act (COPPA). If you believe we have collected information from a child under 13, contact us immediately.

3. How We Use Your Information

We use personal information for the following business purposes:

  • Responding to inquiries and delivering coaching services
  • Processing enrollments, payments, and refunds
  • Improving our website and service offerings
  • Sending service-related communications (not unsolicited marketing without consent)
  • Complying with legal obligations and enforcing our Terms of Use
  • Detecting and preventing fraud or security incidents

4. We Do Not Sell Your Personal Information

We do not sell, rent, or share your personal information for cross-context behavioral advertising. See our California Privacy Rights page for details.

5. Information Sharing

We may share personal information with:

  • Service providers: Website hosting, email delivery, payment processing, and analytics vendors bound by contractual data protection obligations
  • Legal requirements: When required by law, court order, or government request
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Data Retention

Contact form submissions are retained for up to 24 months. Client service records are retained for the duration of the engagement plus 7 years for tax and legal compliance. Technical logs are stored for up to 12 months. Cookie preferences remain in localStorage until you clear your browser data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards including HTTPS encryption, access controls, and staff training. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

All US Residents

You may request access to, correction of, or deletion of your personal information by contacting us at service@luminousluminous.world or +1 (612) 379-2386.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt out of the sale of personal information. You have the right to non-discrimination for exercising these rights. Submit requests via our Do Not Sell My Info page.

Other State Residents

Residents of Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws may exercise applicable rights by contacting us. We will respond within the timeframe required by your state's law.

International Visitors

Visitors from the European Economic Area may have additional rights under GDPR, including data portability and the right to lodge a complaint with a supervisory authority.

9. Cookies and Tracking

We use cookies and similar technologies as described in our Cookies Policy. You may manage preferences through our cookie consent banner or browser settings.

10. CAN-SPAM Compliance

Marketing emails, if sent, will include our physical address and an unsubscribe mechanism in compliance with the CAN-SPAM Act. Service-related emails (appointment confirmations, program updates) are not marketing messages.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

Luminousluminous
631 University Ave NE
Minneapolis, MN 55413, USA
Phone: +1 (612) 379-2386
Email: service@luminousluminous.world